Refunds and cancellation policy

Last updated: 6 November 2026

What you buy

A hint unlock is a digital item. It is delivered as soon as your payment is confirmed: the hint appears on that note in your inbox.

Unlocks are final

Because the hint is delivered straight away, we do not refund an unlock because the hint was disappointing or did not identify the sender. Hints are written only by the sender and may not tell you who they are.

When we refund

• You were charged twice for the same hint.
• You were charged for a payment that could not unlock anything, for example because the note was deleted or the amount did not match.

In these cases we refund the extra payment to the original payment method within 5–7 business days.

How to ask

Email hello@spilll.me with the date of the payment and the Razorpay payment id from your receipt.

Cancellation

You can cancel before paying by closing the checkout. Nothing is charged. After a successful unlock there is nothing left to cancel.